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Malaysia Web Hosting
Malaysia Webhosting

Internet-Webhosting is a Malaysian based company.

We provides virtual web hosting solution & dedicated server to customers ranging from individuals to major businesses. We offer a range of Linux & Windows based server for many difference scenarios.

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Our frequently asked questions database contains over 100 questions and answers related to concerns and queries with your Internet Webhosting account. The database is constantly updated and if you would like to see a Q&A added please email us.
 

The following F.A.Q's is prepared especially for Cpanel for Linux Platform Control Panel. If you require a documentation for Plesk 7.5 for Windows Control Panel, please click here.

 

Server and Network Questions
  1. Where are your servers located?
  2. Why are your servers located in the USA ?
  3. Which data center are your servers located at?
  4. What are the specifications of your servers?
  5. Do you have an IP address I can test with ping and traceroute?
  6. How many sites do you host on each server?
  7. Who monitors your servers?
  8. How often do you upgrade your servers? How does this affect me?
  9. What OS do your servers run? Do you run Windows or UNIX?
  10. What web server software do you run?
  11. What Kernel do you use?
Billing and Fee Questions
  1. What currency are your rates listed in?
  2. What is the billing schedule?
  3. Will my credit card be charged automatically every billing cycle?
  4. How do I pay my invoice?
  5. What happens if I don't pay for my account?
  6. How do I cancel and request a refund under the 30day money-back guarantee?
  7. How do I cancel after the 30 day period?
  8. Is there a minimum contract or commitment?
  9. Do you accept PayPal?
  10. Do you accept wire-transfer or money order?
  11. What is the billing name that will appear on my credit card statement?
  12. Who do I contact to dispute any charges?
  13. Do you offer any discount for transferring from a competitor?
  14. What happens if I exceed my bandwidth or disk space quota?
  15. I only need a fraction of your Plan xyz, can I get a discount?
  16. Does it cost anything to upgrade my account?
  17. Does it cost anything to downgrade?
Content Related Questions
  1. Will Internet WebHosting host a-d-u-l-t/e-r-o-t-i-c web sites?
  2. Can I upload MP3s for download by visitors?
  3. Do you host w-a-r-e-z, appz or serialz websites?
  4. Can I host a Java chat site?
  5. Can I host a VBulletin or PHPBB or InvisionBoard forum?
  6. Do you allow any extreme right-wing or left-wing content?
  7. Can I use Yabb , UBB or Ikonboard?
Secure Server and SSL Questions
  1. How to install SSL Certificate?
Control Panel Questions
  1. What control panel do you issue to clients?
  2. Do you have a demo of the control panel?
  3. Can I create, modify and delete e-mail accounts from the control panel?
  4. Can I create add-on and parked domain from the control panel?
  5. How do I access my control panel?
  6. Can I access my control panel securely?
  7. Do you have a Spanish/German/Japenese version of the control panel?
PHP Questions
  1. What version of PHP do your servers use?
  2. What file extension must php files have?
  3. Can I run PHP scripts in CGI mode?
Technical Support and Customer Care Questions
  1. Is technical support free?
  2. Do you offer 24hr 7day a week support?
  3. What happens in an emergency?
  4. How do I contact support?
Mailing List Questions
  1. Do you support mailing lists?
  2. What is Mailman?
  3. Where can I get more information on Mailman?
  4. Do you have Majordomo?
  5. Can I install my own mailing list software?
  6. Can I send spam or unsolicited e-mail?
  7. Are there any restrictions on the number of subscribers on a mailing list?
Perl Questions
  1. Which version of Perl is available?
  2. What is path of Perl?
  3. What Perl modules do you have installed?
  4. Can you install the following .... perl modules?
  5. Do you have any pre-installed scripts?
  6. Do you have ImageMagick installed?
Domain Transfer and Registration
  1. Can I transfer my domain to Internet - Webhosting?
  2. What nameservers should I use?
  3. Where can I register a domain?
  4. Can you register and setup my domain for me?
  5. Do you support International domain names?
Parked Domain Questions
  1. What are parked domains?
  2. Do I have to register parked domains as well?
  3. How many domains can I park on my account?
  4. Can I use .htaccess redirecting or a redirector script to enable parked domains to run as seperate websites?
  5. What nameservers do I use?
  6. How do I add a parked domain to my account?
  7. Do parked domains have e-mail capabilities?
  8. Can I park international domains on my account?
  9. I parked a domain on my account yesterday and successfully changed the nameservers, yet it still isnt showing up in my web browser?
Add-on Domain Questions
  1. What are add-on domains?
  2. Do I have to register add-on domains as well?
  3. How many add-on domains can I have on my account?
  4. What nameservers do I use?
  5. How do I add a parked domain to my account?
  6. Do add-on domains have e-mail capabilities?
  7. Can I add-on international domains to my account?
  8. I create an add-on domain on my account yesterday and successfully changed the nameservers, yet it still isnt showing up in my web browser?
  9. How do I access add-on domains?
  10. How do I FTP files to an add-on domain?
  11. Do the add-on domains come with their own cPanel logon?
  12. Can I resell my add-on domains?
CGI Questions
  1. Where must .cgi files be placed?
  2. How do I upload cgi files?
  3. What do I have to chmod CGI files to?
  4. My script returns internal server error?


 

Server and Network Questions
  1. Where are your servers located?
    All of our high-performance servers are located in Georgia, Atlanta, USA at the multi-million dollar high performance The Global Net Access data-center.
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  2. Why are your servers located in the USA ?
    Our servers are located in the USA due to the unrivalled infrastructure and global connectivity available. Response times to sites hosted in the USA are often superior to those hosted anywhere else in the world, no matter where you accessing from. You may think of the USA as the central hub of the Internet. In addition due to the fibre capacity available in the USA bandwidth prices are significantly lower than anywhere else in the world.
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  3. Which data center are your servers located at?
    Our servers are located in The Global Net Access data center, one of the only true NOC's. They has huge fiber commitments with the following carriers, totalling over 4.5 gigs: UUNET, Level 3, and EPiK. By doing so, they ensure 0:00 down time.
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  4. What are the specifications of your servers?
    Processor #1 Vendor: GenuineIntel
    Processor #1 Name: Intel(R) Xeon(TM) CPU 3.06GHz
    Processor #1 speed: 3065.886 MHz
    Processor #1 cache size: 512 KB

    Processor #2 Vendor: GenuineIntel
    Processor #2 Name: Intel(R) Xeon(TM) CPU 3.06GHz
    Processor #2 speed: 3065.886 MHz
    Processor #2 cache size: 512 KB

    Memory: 2067628k/2096576k available (1646k kernel code, 28560k reserved, 1183k data, 164k init, 1179072k highmem)

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  5. Do you have an IP address I can test with ping and traceroute?
    Yes, can ping and traceroute to 124.217.243.23


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  6. How many sites do you host on each server?
    We do not have a predefined limit, nor can we give you an estimate. Resource usage is continually evaluated on each server to ensure there are no bottlenecks in the serving of your web pages. You’ll find each and everyone of our servers extremely responsive as we never overload our servers.
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  7. Who monitors your servers?
    Our data center monitors our servers 24hrs a day 7 days a week, hence we are alerted to any problems within minutes, we have an arrangement with the data center to immediately notify us and begin troubleshooting any problems. For integrity we also use Alertra third-party monitoring service.
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  8. How often do you upgrade your servers? How does this affect me?
    We take a proactive approach to upgrading our servers and ensure upgrades are carried out well before resource capacity is reached. Occasionally we will install more memory or increase the processing power. You will be notified in advance of any upgrade work and your files will not be affected.
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  9. What OS do your servers run? Do you run Windows or UNIX?
    For Linux/Unix our servers run Red Hat Linux 9.0/ Red Hat Enteprise 3.0 Server. Linux is a robust, highly efficient, multi-user, stable and reliable operating system. Linux runs the vast majority of Internet web sites; we estimate that over 45% of web sites utilize Linux servers. It is important to note that our services are not platform dependent, and of course you can upload files and manage your web site from any version of Windows.
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  10. What web server software do you run?
    We run the Apache web server software for Linux/Unix hosting and IIS for our Windows hosting.
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  11. What Kernel do you use?
    We always have latest custom compiled for best performance.
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Billing and Fee Questions
  1. What currency are your rates listed in?
    All of our rates are listed in US dollars and Ringgit Malaysia. (USD) & (RM)
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  2. What is the billing schedule?
    We bill every 365 days from the day you sign up in case you opt for yearly billing.
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  3. Will my credit card be charged automatically every billing cycle?
    No, we do not automatically charge your credit card or Paypal. You will notify by Email, after you receive your emailed invoice, and submit payment. We do not keep any credit card information on file.
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  4. How do I pay my invoice?
    You will be notify by Email.
  1. What happens if I don't pay for my account?
    Your account will be suspended and your web site will not be accessible. Your account will then be deleted at the discretion of the company. It is your responsibility to ensure payments are made on time.
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  2. How do I cancel and request a refund under the 30 day money-back guarantee?
    The refund is only covers for Shared Hosting services. Domain name is not covered by the 30 days money back guarantee. For more info of our refund policy please email us.
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  3. How do I cancel after the 30 day period?
    Please email us.
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  4. Is there a minimum contract or commitment?
    Not at all. You can leave whenever you wish. Any fees paid up to the cancellation date will not be refunded (partially or in full).
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  5. Do you accept PayPal?
    Yes, must be made using our online ordering form or through your Member's Area.
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  6. Do you accept wire-transfer or money order?
    Yes, but will activate the services upon payment clearing.
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  7. What is the billing name that will appear on my credit card statement?
    Your credit card statement will show Internet-Webhosting as the merchant.
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  8. Who do I contact to dispute any charges?
    If you have any questions or concerns about charges related to your Internet Webhosting account please e-mail support@internet-webhosting.com
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  9. Do you offer any discount for transferring from a competitor?
    Unfortunately our rates are already extremely competitive hence we can not offer any further discounts.
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  10. What happens if I exceed my bandwidth or disk space quota?
    Your website will not accessible by public and we will contact you to discuss possible options, we will never bill you for extra bandwidth or disk space without your explicit agreement first.
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  11. I only need a fraction of your xyz Plan, can I get a discount?
    Unfortunately not. Our plans are preset, in order to maintain a high-level of service we can not offer any discount.
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  12. Does it cost anything to upgrade my account?
    There are extra charges for upgrading your account, just pay the different sum from which package you would like to swift to.
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  13. Does it cost anything to downgrade?
    No, you can downgrade at any time, your lower monthly fee will come into force the next time you are billed. Any fees paid up to the downgrade date will not be refunded (partially or in full).
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Content Related Questions
  1. Will Internet - Webhosting host a-d-u-l-t/e-r-o-t-i-c web sites?
    No, We allow only LEGAL a-d-u-l-t-sites.
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  2. Can I upload MP3s for download by visitors?
    Due to high usage of CPU resources, we do not allow MP3 to be hosted on our servers. If you need to upload it, please compress and zip it.
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  3. Do you host w-a-r-e-z, appz or serialz websites?
    We do not host any w-a-r-e-z related websites, this includes sites web linking to such material.
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  4. Can I host a Java chat site?
    No, we do not allow java chat site.
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  5. Can I host a VBulletin or PHPBB or InvisionBoard forum?
    Yes, we generally have no problems with any of above PHP forums.
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  6. Do you allow any extreme right-wing or left-wing content?
    Unfortunately due to the increased risk of denial of service attacks on such web sites we can not host any extreme right-wing or left-wing content, this includes but not limited to web sites aimed at provoking racial tension.
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  7. Can I use Yabb , UBB or Ikonboard?
    Perl based forums and bulletin boards are not allowed, experience shows that these are a major resource hog on the servers due to way they are implemented. PHP based forums such as Invision Board and VBulletin are much more resource friendly.
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Secure Server and SSL Questions

 
  1. How to install SSL Certificate?
    You have to subscribe to dedicated ip in order to install SSL Certificate on you hosting account. Please contact us for further details.
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Control Panel Questions
  1. What control panel do you issue to clients?
    Every account created comes with cPanel 10.8. cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
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  2. Do you have a demo of the control panel?
    cPanel control panel URL: https://124.217.243.23:2083
    username: demo1
    password:demo
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  3. Can I create, modify and delete e-mail accounts from the control panel?
    Yes, you can create, modify and delete mail accounts, forwards, autoresponders, filters and mailing lists in realtime from within the control panel.
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  4. Can I create add-on and parked domain from the control panel?
    Yes, parking a domain on top of your primary account and creating add-on domains can be done in realtime from within the control panel.
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  5. How do I access my control panel?
    To access your control panel use:
    http://www.yourdomain.com/cpanel/
    Or alternatively if you are waiting for your domain to transfer use one the following depending on which server you are located on:
    http://ip/cpanel/

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  6. Can I access my control panel securely?
    Yes, all clients can access cPanel over HTTPS (secure connection) via: https://ip:2083
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  7. Do you have a Multilanguage version of the control panel?
    Yes we have control panel themes with multi-language support.
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PHP Questions
  1. What version of PHP do your servers use?
    We use PHP 4.3.4 We upgrade to the latest version of PHP regularly to ensure hassle-free development and security.
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  2. What file extension must php files have?
    PHP files must have the .php extension in order to be recognized as PHP files by the server.
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  3. Can I run PHP scripts in CGI mode?
    Yes, in addition to the default mod_php processing unit we also have the php executable installed on all our servers. If you wish to run PHP as CGI, start you script with following:

    !#/usr/bin/php
    <?
    //code in here
    ?>

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Technical Support and Customer Care Questions
  1. Is technical support free?
    Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem. This does not include help with development, fixing script errors or aiding in your website creation in anyway.
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  2. Do you offer 24hr 7day a week support?
    Our support e-mail address is checked every few hours, every day of week, throughout the year. We aim to respond to all clients within 12hrs, however as many clients have found we often respond within the hour, sometimes within minutes.
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  3. What happens in an emergency?
    In the event of an emergency you can rest assure that we already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring company called Alertsite. Data-center technicians are on hand 24hrs a day for hands-on that may required on any of our servers.
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  4. How do I contact support?
    The best way to contact support is to raise a ticket by visiting our helpdesk.
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Mailing List Questions
  1. Do you support mailing lists?
    Yes, you can run as many mailing list on your account as you wish. We recommend using Mailman which is installed on all our servers and ready for use. Under 'Mail Manager' in cPanel select 'Mailing Lists' and 'Add List', once created you can then manage the list via the Mailman web interface.
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  2. What is Mailman?
    Mailman is software to help manage email discussion lists, much like Majordomo and Smartmail. Unlike most similar products, Mailman gives each mailing list a web page, and allows users to subscribe, unsubscribe, etc. over the web. Even the list manager can administer his or her list entirely from the web. Mailman also integrates most things people want to do with mailing lists, including archiving, mail-to-news gateways, integrated bounce handling, spam prevention, email-based admin commands, direct SMTP delivery (with fast bulk mailing), support for virtual domains, and more.
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  3. Where can I get more information on Mailman?
    For more information on Mailman visit http://www.gnu.org/software/mailman/mailman.html.
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