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Revision Date : 1st January, 2008


READ THIS AGREEMENT CAREFULLY BEFORE USING ANY SKSA TECHNOLOGY SERVICE. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU (referred to herein as "Customer") AND SKSA TECHNOLOGY.

 

SKSA TECHNOLOGY is a corporation organized and existing under the laws of Malaysia and having its principal executive office Lot 36-3, Jalan USJ 9/5Q, Subang Business Center, 47600 Subang Jaya, Selangor, Malaysia.

 

Please note that this agreement is subjected to change and it is Customer's responsibility to regularly check for modifications. If Customer signed up for the Service before the Posted/Revised date listed above, the new version will become effective thirty (30) days after the Posted/Revised date listed above. Continued use of the Service constitutes acceptance to the new version of this agreement.

 

SKSA TECHNOLOGY is committed to providing services at a standard of excellence commensurate with the best practice in the industry. Network up-time and server availability are of the highest importance. The following service levels are designed to assure our customers of ultimate performance and maximal up-time.  

    

Hardware

SKSA TECHNOLOGY stand behind our servers with an "unlimited free replacement warranty" for ALL leased or rented systems, including individual parts ordered as upgrades from SKSA TECHNOLOGY.

SKSA TECHNOLOGY will replace, at no charge (including labor), the following components or system parts: System Enclosures or cases, CPU or Processors, Random Access Memory (RAM), System Motherboards, Controllers, Ethernet Adapters, Ethernet or Network Cards, CD ROMs, Floppy Drives, IDE or SCSI Hard Disk Drives, SCSI Adapters, Video Cards, Sound Cards, Surge Protectors and Un-interrupted Power Supplies (UPS), Network and Power Cables, System Power Supplies, System Fans.

 

Repair will start upon our identification of the hardware failure and will be completed within 6 hours from problem identification. If faulty hardware replacement takes more than 6 hours, customer will be refunded with the amount of downtime incurred or 5% of monthly fee whichever one is lower.

 

Network Up-Time 

SKSA TECHNOLOGY guarantees network availability of 99% in a given month, excluding scheduled maintenance. Network is considered unavailable if there is a 100% packet loss from SKSA TECHNOLOGY to its backbone providers, we will credit customers 5% of the monthly fee for each occurrence of downtime more than 6 hours. Network infrastructure is all equipment, from the cable connected to the server's NIC to the backbone provider, and includes routers, switches and cabling. Downtime is measured past 10 minutes after notification of network failure, via the ticketing system at https://support.internet-webhosting.com . If the ticketing system itself is unreachable, customer can email to support@internet-webhosting.com or by calling 603.2096 9121 or 601.6252 9485. SKSA TECHNOLOGY's personnel will determine end of downtime by a trace route to the customer's machine from outside SKSA TECHNOLOGY. Customer support is available 24/7 via our specially assigned customer support line or ticketing system. 

 

Customer Support 

SKSA TECHNOLOGY provide 24 hours customer support and this include options of helping customers to manage their servers. Any extra work which is not included in our terms may be billed at SKSA TECHNOLOGY's discretion. 

 

Credits / Cancellations 

Customer is responsible for notifying the billing department for any credits due for the month within seven days from the time of the incident. Customer should supply all relevant information, including ticket numbers, for credit to take place. All account cancellations must be done in writing or by fax or by support ticket with your root username and passwords for the server.

 

All annual or monthly plans can be cancelled with our standard 30 days notice. SKSA TECHNOLOGY is not obligated to refund any payments in the event of such termination.

 

Prepaid Package: Customer pre-pays for the entire Service period in question ("Service Period"), typically six (6) months or one (1) year. Customer may terminate for convenience on thirty (30) days' notice. After such termination, Customer will receive a refund for the remainder of the period of Service, minus an adjustment equal to (A) the difference between the amount Customer has paid and the amount it would have paid had it received Service pursuant to a Month-to-Month Package, plus (B) any set-up fees Customer would have paid pursuant to a Month-to-Month Package. If not terminated, the Prepaid Package renews at the end of the Service.

 

Customer will retain records of the terms and conditions of its Package for future reference. SKSA TECHNOLOGY may change Package prices or add or delete Package features or restrictions at any time, and such changes will not affect the initial agreement between Customer and SKSA TECHNOLOGY. In the event of any conflict between the terms of any Package and the terms of this Agreement, the terms of this Agreement will govern. In the event of any conflict between the terms of any Package and the terms of this Agreement, the terms of this Agreement will govern.

 

Invoices are issued as a courtesy; Customer will maintain awareness of its usage levels and the fees it owes SKSA TECHNOLOGY and will pay them when due. All invoices are due upon their date of issuance and will be considered overdue if not paid on that day. If Customer pays by a method other than credit card, Customer must have all payments submitted on or before their invoice expiry dates. If a service is suspended and is requested to be activated again, SKSA TECHNOLOGY may charge a reconnection fee of USD99. The parties agree that such liquidated damages are reasonable in light of the harm delay will cause and the difficulties of proof of loss and the inconvenience and unfeasibility of otherwise obtaining an adequate remedy. None of the remedies listed in this subsection is exclusive of other remedies.

 

 

Acceptable Use 

Customer asserts that it has read SKSA TECHNOLOGY's Terms of Services ("TOS") and its Privacy Policy. (The TOS is currently posted at  http://www.internet-webhosting.com/terms.php). Customer will adhere to the TOS and Privacy Policies and will not allow the Services or SKSA TECHNOLOGY equipment to be used for activities prohibited by such policies. SKSA TECHNOLOGY may revise the TOS from time to time by posting a new version thereof on the SKSA TECHNOLOGY Website, and Customer is responsible for awareness of such revisions. In the event of any conflict between the TOS or the Privacy Policy and this Agreement, this Agreement will govern. 

 

Payment & Billing Information 

Payments are due on customer corresponding billing date. The billing date is the day the order was placed and processed. The CUSTOMER will pay SKSA TECHNOLOGY for services listed in this Service Agreement by the following payment method: 

  

  1. Cash

  2. Cheque

  3. Wired Transfer

 

Wire Transfer Info :

Bank Name : Maybank
Bank Address : USJ 10 Branch, Subang Jaya

A/C Name : SKSA Technology 
A/C No. : 5123 6112 8477 
 

 

  

Disclaimers and Warranties   

SKSA TECHNOLOGY'S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SKSA TECHNOLOGY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. SKSA TECHNOLOGY MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE PROVIDED BY SKSA TECHNOLOGY OR ANY OF ITS REPRESENTATIVES WILL CREATE A WARRANTY.

 

SKSA TECHNOLOGY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, EVEN IF SKSA TECHNOLOGY WAS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SKSA TECHNOLOGY'S MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO PROVISION OF ITS SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF FEES BILLED TO CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

 

SKSA TECHNOLOGY WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM: (i) OTHER SKSA TECHNOLOGY CUSTOMERS OR THIRD PARTIES ACCESSING CUSTOMER'S DATA OR ASSIGNED COMPUTERS; (ii) SECURITY BREACHES; (iii) EAVESDROPPING; (iv) DENIAL OF SERVICE ATTACKS; (v) INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING SKSA TECHNOLOGY'S SERVICE; (vi) CUSTOMER'S RELIANCE ON OR USE OF THE SERVICE; (vii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR OTHER FAILURES OF PERFORMANCE OF THE SERVICE; (viii) THE ACCURACY, COMPLETENESS, AND USEFULNESS OF THE SERVICE; OR (ix) LOSS OF DATA OR LOSS OF ACCESS TO DATA.

 

SKSA TECHNOLOGY'S LIMITATIONS AND EXCLUSIONS OF LIABILITY APPLY EQUALLY TO SKSA TECHNOLOGY'S OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, REPRESENTATIVES, SUPPLIERS, SUBSIDIARIES, PARENTS, AND AFFILIATED COMPANIES.

 

 

 

 

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